Habi

A practice can deliver excellent clinical care, maintain a strong reputation, and still haemorrhage revenue through a billing collections process that nobody has looked at critically in years. The clinical side of a medical practice gets reviewed, refined, and improved continuously. The billing collections process often runs on inherited habits, accumulated workarounds, and the institutional … Read more

Patients have changed. Not their fundamental concerns, which remain what they’ve always been: to receive competent, caring treatment for whatever has brought them to a healthcare setting. But the context in which they arrive, the information they’ve gathered beforehand, the comparisons they’ve made, and the standard they’re measuring their experience against have all shifted substantially … Read more

Infrastructure is a word that covers more ground than most investors initially appreciate. In its broadest sense, it describes the physical systems that economies depend on to function: roads, railways, ports, airports, water treatment, energy generation and distribution, telecommunications networks, and increasingly, data centres and digital infrastructure. But the category also extends to assets like … Read more